Track Your Order
Enter the tracking number from your shipping confirmation email. We’ll detect the carrier and open live tracking.
Tracking becomes active once the carrier scans your package — usually within 24 hours of shipping. Lost your number? Contact support.
Processing Time
Orders are typically processed within 1–2 business days. Orders placed on weekends or federal holidays begin processing the next business day.
- Processing: 1–2 business days
- Business days: Monday – Friday
- Holidays: Federal bank holidays observed
Secure Packaging
All lyophilized compounds are carefully packaged so they arrive intact. Each vial is cushioned and protected for transit.
- Protection: Vials securely cushioned
- Packaging: Sturdy, discreet shipping boxes
- Stability: Lyophilized for shelf stability
Order Tracking
Every order includes full tracking. You will receive a tracking email as soon as your order ships.
- Email updates: Shipped & delivered notifications
- Real-time tracking: Via the carrier website
- Support: Contact us with any issues
Delivery Areas
At this time, we ship only within the United States.
- Continental U.S.: Full service
- Alaska & Hawaii: Extended transit times
- International: Not available at this time
Shipment Protection
Once an order has been shipped, responsibility for delivery rests with the shipping carrier. We strongly recommend adding Shipping Protection at checkout.
- Covers packages that are lost, stolen, or damaged in transit
- Orders without Shipping Protection are not eligible for refunds or replacements for packages lost, stolen, or marked as delivered by the carrier
- Report any issue with your order number, a description, and clear photos where applicable
Wrong Address or Delivery Issues
Contact us immediately if you notice an incorrect shipping address. If your order has already shipped, we are unable to reroute or replace the package. If the carrier returns it to us, we can reship once the correct address is provided.
Questions About Shipping?
Our support team is happy to help with any shipping question or concern about your order.
Contact Support