General FAQs
What does "Research Use Only" mean?
All products sold by Superia Labs are intended exclusively for laboratory and scientific research. They are not intended for human or veterinary use.
Are your products third-party tested?
Yes. Every batch is independently tested for identity and purity before release. Certificates of Analysis (COAs) are available for applicable products.
Where can I find the Certificate of Analysis (COA)?
COAs are available in our COA section and on applicable product pages.
Do you accept returns?
Due to the nature of our products, we are unable to accept returns. If you experience an issue with your order, please contact our support team for assistance.
What payment methods do you accept?
We accept select major credit cards and cryptocurrency. Available payment options will be displayed during checkout.
Can I cancel or modify my order?
Orders may only be canceled or modified before they have been processed for shipment. Please contact us as soon as possible if changes are needed.
Shipping FAQs
How long does order processing and shipping take?
Orders are typically processed within 1–2 business days. Once shipped, you'll receive a tracking email. Delivery times vary based on your shipping method and destination.
What if my order arrives damaged, is missing items, or contains the wrong products?
If there is an issue with your order, please contact our support team with your order number, a description of the issue, and clear photos if applicable. We will review your case and determine the appropriate resolution.
What if I entered the wrong shipping address?
Please contact us immediately if you notice an incorrect shipping address. If your order has already shipped, we are unable to reroute or replace the package. If the package is returned to us by the carrier, we can reship it after the correct address is provided.
What if my package is lost or marked as delivered but I didn't receive it?
Once an order has been shipped, responsibility for delivery rests with the shipping carrier. We strongly recommend purchasing Shipping Protection at checkout. Orders without Shipping Protection are not eligible for refunds or replacements for packages that are lost, stolen, or marked as delivered by the carrier.
Do you ship internationally?
At this time, we only ship within the United States.